The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website. The provisions of these Terms and Conditions, as well as the information and other information available on the Website, must be interpreted together and with regard to each other. If the content of these Terms and Conditions and the information and other information available on the Website differ, the provisions of these Terms and Conditions shall prevail.
By using the Website, the Customer acknowledges and accepts the provisions of these General Terms and Conditions.
The custom and practice between the Service Provider and the Customer in their previous business relationship does not constitute the content of the contracts established on the basis of these General Terms and Conditions. Furthermore, the content of the contracts established on the basis of these General Terms and Conditions does not form the content of the custom widely known and regularly applied by the subjects of the similar type of contract in the given business. These Terms and Conditions and the information and other information available on the Website include the entire content of the contract between the Service Provider and the Customer.
The language of the contract is Hungarian.
The order placed on the Website is not considered a legal declaration made in writing, but rather a legal declaration made by referring to it, so the contract concluded electronically between the Customer and the Service Provider is not considered a written contract, they are not filed by the Service Provider, so it cannot be accessed or viewed afterwards.
The service provider is not subject to the provisions of any code of conduct.
1. SERVICE PROVIDER / OPERATOR DATA
Name of the service provider: Nagy Balázs Károly ev
The registered office of the service provider (and also the place of complaint handling): 2021 Tahitótfalu, Táncsics Mihály út 30.
Contact information of the service provider, regularly used email address for contacting users: email@example.com
Registration number: 56967258
Tax number: 58471991-2-41
Name of registering authority: Central Office of Public Administration and Electronic Public Services
Language of the contract: Hungarian
Name, address, e-mail address of the hosting provider:
Ininet internet Kft.
Address: 1033 Budapest, Harrer Pál u. 14. VII/35.,
Mobilephone: + 36 20 293 9058
Activities on the website: The service provider sells fiber teas and tea-making supplies, as well as mail-order internet commerce.
2. BASIC PROVISIONS:
2.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and Act 2001 on certain issues of electronic commercial services and services related to the information society. CVIII of . (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
2.2. These Regulations are effective from April 2022, 1 and will remain in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulations. The Service Provider will publish the amendments on the website 11 (eleven) days before their entry into force. By using the website, users accept that all regulations related to the use of the website automatically apply to them.
2.3. If the User enters the webshop website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the webshop, he acknowledges that the provisions of the Regulations are binding on him. If the User does not accept the conditions, he is not entitled to view the content of the webshop.
2.4. The service provider reserves all rights regarding the webshop website, any part of it and the content appearing on it, as well as the distribution of the website. It is forbidden to download, store, process and sell the contents of the webshop or any part of them without the written consent of the Service Provider.
3. REGISTRATION AND PURCHASE
3.1. By purchasing/registering on the website, the user declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.
3.2. During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.
3.3. The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.
3.4. The Service Provider shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.
4. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE
4.1. The displayed products can only be ordered online. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.
4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations. We are not responsible for the difference between the image displayed in the webshop and the actual appearance of the product.
4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.
4.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
4.5. In the case of an incorrect price, there is a noticeable disparity in value between the real and indicated price of the product, which an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.
The purchase price of the products displayed on the Website is indicated (gross) including VAT and other public charges.
The purchase price indicated next to the products does not include the cost of delivery. However, no separate packaging costs will be charged.
The price of the products is indicated in Hungarian forints (HUF).
Based on the order summary and confirmation letter, the total amount to be paid includes all costs, including the delivery fee, if the Buyer has chosen a delivery method for which the Service Provider charges a fee.
The service provider does not assume responsibility for a price displayed incorrectly in a way that is recognizable to anyone, or for an unrealistic price (HUF 0) that is significantly different from the generally known price of the product, despite its care and/or as a result of a system error. In such cases, the Service Provider is not obliged to supply the product at the price incorrectly indicated on the Website. In the case of an erroneously indicated price, the Service Provider, in the confirmation of the order or afterwards, offers the possibility of purchasing the product at the real price, with which information the Customer can decide whether to order the product at the real price or not.
5. ORDER PROCEDURE
5.1. After registration, the user logs into the webshop/or can start shopping without registration.
5.2. User sets the number of products to be purchased.
5.3. The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the "basket" icon.
5.4. If the User wants to add another product to the basket, he selects the "continue shopping" button. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can change the quantity of the product you want to buy by rewriting the number of the product and clicking on the "Update cart" button/icon. You can delete the contents of the basket by clicking the "delete" or "x" icon in front of the image of the product in the basket. To finalize the amount, the User clicks on the "Proceed to Cashier" icon.
5.5. On the Cashier page, the User fills in the Billing data fields and can also write a comment. The User checks the data he/she has provided once more.
5.6. The user can enter a separate delivery address if it differs from the billing address, he can also write a note to the Service Provider in the "Order notes" field, and then check the details of his order once more in the "Order content" window. Here you can specify the delivery/payment method, the types of which are as follows:
5.6.1. Payment methods:
- By bank transfer: The user must transfer the price of the ordered products to the bank account in the confirmation e-mail within 1 banking day. After the amount has been credited to the Service Provider's bank account, the products ordered by the User are handed over to the Courier Service.
- Payment by bank card at Barion page: The user can also make the payment online with a bank card through Barion's secure payment system.
During the ordering process on the Website, upon reaching the payment, the Service Provider will redirect you to Barion's secure page, which you will be able to use in Hungarian. The system takes the amount to be paid from the Website, i.e. from the shopping cart interface, which you can also check here. To pay, the customer must enter the name on the bank card, the card number and validity, as well as the CW code of the authenticator.
After entering the data, click the "Payment" button and the transaction will take place within a few seconds.
The Barion system uses a secure channel and is automatic. The financial service provider only receives the card data provided by the Customer and necessary for the payment transaction on the payment page equipped with 128-bit SSL encryption. The financial service provider will not be notified by the Service Provider about personal data related to the order and information about the content of the purchase. On the other hand, the Service Provider is also not informed about the data content of the payment page, only the financial service provider can access them. After payment, the financial service provider will inform you about the result of the transaction. To pay by card, the Buyer's internet browser must support SSL encryption. The amount paid as the total of the order is immediately blocked on the Customer's current account.
- In the case of personal collection, you can also pay for your order in cash at our location. In any case, wait for the confirmation e-mail of your order. This takes 1-2 working days from the time the order is placed.
- Cash on delivery you can also place your order, which you can pay for with the courier who comes to your house. You can pay with the courier in cash or by credit card.
The Service Provider sends a confirmation of the ordered products to the Buyer, to the e-mail address provided during the purchase process, as proof of payment. The paper-based receipt with strict accounting, the invoice, will be placed in the ordered package.
Delivery of products
The Buyer can find detailed information about the delivery of the products and their prices on the "Delivery information" page.
5.6.2. Delivery fee:
Home delivery: It is handled by DPD Hungária: HUF 1800
By choosing the cash on delivery payment method, the delivery fee is HUF 2.800
5.7. After entering the data, the User can check the data once more. To send the order, you must accept this General Terms and Conditions document, and then the User clicks on the "finalize the order" icon.
5.8. If there is an error or deficiency in the products or prices in the webshop, we reserve the right to make corrections. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. After that, the buyer can confirm the order once more, or it is possible for the buyer to withdraw from the contract.
5.9. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice is included in the package. The user is obliged to inspect the package in front of the courier upon delivery, and in case of possible damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol! Packages are delivered on working days between 8 a.m. and 17 p.m.
5.10. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data.
5.11. The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages.
6. PROCESSING OF ORDERS AND FULFILLING TRANSMISSIONS
6.1. Orders are processed on working days from 13.00 to 16.00.
6.2. The Service Provider will hand over the ordered product(s) to the courier within 2 working days after the receipt of the order or, in the case of advance bank payment, the receipt of the appropriate amount.
6.3. The opening hours are different for each pick-up point. You will be able to find out about this on the given page.
6.4. The User will be informed of the expected date of delivery by email.
6.5. The typical delivery time is 2-4 working days from the order.
6.7. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.
6.8. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handing over to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.
6.9. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.
6.10. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.
6.11. The User is entitled to withdraw from the contract without setting an additional deadline if a) the Service Provider has refused to fulfill the contract; or b) the contract should have been performed in accordance with the agreement of the parties or by the recognizable purpose of the service at the specified performance time - and at no other time.
6.12. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User immediately, but no later than within thirty days.
6.13. The service provider is not responsible for any changes to the technical specifications and descriptions without prior notification due to reasons beyond the supplier's control. The service provider reserves the right to partially or completely reject orders that have already been confirmed. Partial fulfillment can only take place after consultation with the User!
At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors on the Website at any time, either in his own account (modification of user data) or on the order interface (e.g. deleting a product from the basket by clicking on "Cancel") . Data entry errors include, for example, an incorrectly entered quantity, placing the wrong product in the cart and then deleting the product from the cart, misspelling the order data, etc. (e.g. delivery address).
7. RIGHT OF WITHDRAWAL
7.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, or return the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal up to 1 year.
7.2. The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.
7.3. The consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
7.4. The cost of returning the product must be borne by the consumer, the company did not undertake to bear this cost.
7.5. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from improper use.
7.6. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.
7.7. The consumer may also not exercise his right of withdrawal a. in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
- with regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;
- regarding a perishable product or a product that retains its quality for a short time;
- with regard to a product with closed packaging that cannot be returned after being opened after delivery for reasons of health protection or hygiene;
- with regard to a product which, due to its nature, is inseparably mixed with another product after delivery.
- with regard to an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the company, and whose price was agreed upon by the parties when concluding the sales contract, however, the contract will only be fulfilled after the thirtieth day from its conclusion;
- in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
- with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
- with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
- in the case of contracts concluded at a public auction;
- with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
- with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.
7.8. Following the return of the product/or the receipt of the cancellation statement, the Service Provider shall refund the amount paid to the Consumer, including the delivery fee, without delay, but within 14 days at the latest, in accordance with the above legislation.
7.9. During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
7.10. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or deliver them to the Service Provider's address.
7.11. In the case of written cancellation, the consumer must send the cancellation statement within 14 days.
7.12. The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period.
7.13. The consumer bears only the direct cost of returning the product, unless the company has undertaken to bear this cost.
7.14. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
7.15. The consumer can only be held responsible for the decrease in value of the goods if it occurred due to handling other than that necessary to determine the nature, properties and functioning of the goods.
7.16. The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.
7.17. If the Consumer wishes to exercise his right of withdrawal, he may indicate this in writing (using the attached data sheet) or by phone at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the Consumer Service Provider by post or using a courier service.
7.18. The consumer must pay special attention to the intended use of the product, because the compensation for damages resulting from improper use is the responsibility of the consumer! Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product, including the shipping cost, to the bank account number specified by the Consumer.
7.19. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree hereavailable.
7.20. Directive 2011/83/EU of the European Parliament and of the Council here available.
7.21. The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.
7.22. The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.
7.23. The right of withdrawal does not belong to the company, i.e. a person who is involved in his profession, independent occupation or business activity.
7.24. The procedure for exercising the right of withdrawal:
7.24.1. If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider.
7.24.2. The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.
7.24.3. In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.
7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.
7.24.5. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.
- GUARANTEE, WARRANTY
Defective performance The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract. In a contract between a consumer and a business, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.
8.1. In what cases can the User exercise his accessory warranty right? In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.
8.2. What rights does the User have based on his accessory warranty claim? The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.
8.3. What is the time limit for the User to assert his accessory warranty claim? The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
8.4. Who can you enforce your accessory warranty claim against? The User can enforce his accessories warranty claim against the Service Provider.
8.5. What other conditions are there for asserting your accessory warranty rights? Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months have passed since the performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.
8.6. In what cases can the User exercise his product warranty right? In the event of a defect in a movable object (product), the User may - at his or her choice - enforce a warranty claim for accessories or a product warranty.
8.7. What rights does the User have based on his product warranty claim? As a product warranty claim, the User may only request the repair or replacement of the defective product.
8.8. In which case is the product considered defective? The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.
8.9. In what time frame can the User enforce his product warranty claim? The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
8.10. Against whom and under what other conditions can you enforce your product warranty claim? You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.
8.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations? The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that: - the product was not manufactured or marketed as part of its business activities, or - the defect was not recognizable according to the state of science and technology at the time of marketing, or - the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption. Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
8.12. In what cases can the User exercise his accessory warranty right? 151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Based on government decree, the Service Provider is obliged to provide a guarantee if the user is classified as a consumer.
8.13. What rights are the user entitled to under the warranty and within what time frame? The warranty period is one year. The warranty period begins on the day the consumer product is handed over to the consumer, or if the distributor or his representative performs the commissioning.
8.14. When is the company released from its warranty obligation? The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise, the consumer is entitled to the rights arising from the warranty regardless of the rights described in the product and accessory warranty chapters.
8.15 The service provider does not have a warranty beyond the warranty period (professionally expected lifetime) for damages resulting from natural wear and tear/obsolescence.
8.16. The service provider is also not responsible for any warranty or guarantee for damages caused by incorrect or careless handling after the transfer of the risk of damage, excessive use, impacts other than those specified, or other non-intended use of the products.
8.17. If the consumer asserts a replacement request within three working days of the purchase (commissioning) due to the failure of the consumer product, the Service Provider is obliged to replace the consumer product, provided that the failure prevents the intended use.
- PROCEDURE IN CASE OF A WARRANTY CLAIM
9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.
9.2. It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).
9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).
9.4. The Service Provider is obliged to take a record of the consumer's reported warranty or guarantee claim.
9.5. A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.
9.6. If the Service Provider is unable to make a statement on the fulfillment of the consumer's warranty or guarantee claim when reporting it, it is obliged to notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.
9.7. The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.
9.8. The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most.
- MISCELLANEOUS PROVISIONS
10.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.
10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.
10.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.
10.4. The Service Provider and the User try to settle their disputes amicably.
- COMPLAINT HANDLING PROCEDURE
11.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User still has any complaints regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.
11.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.
11.3. The Service Provider will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.
11.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:
11.5. The Consumer can file a complaint with the consumer protection authority:
387/2016 on the appointment of the consumer protection authority. (XII. 2.) According to the government decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of the district offices: http://jarasinfo.gov.hu
11.6. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mátyus Mariann
E-mail address: firstname.lastname@example.org;
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: Pf. 7602, 109 Pécs.
Phone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: email@example.com;
Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: firstname.lastname@example.org;
Borsod-Abaúj-Zemplén County Conciliation
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Tulipán Péter
E-mail address: email@example.com;
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: firstname.lastname@example.org;
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) Extension 554-250 / 118
Fax number: (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: email@example.com;
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
Name: László Kirst
E-mail address: firstname.lastname@example.org;
Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 9021/a, 10 Győr.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: email@example.com;
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Phone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: firstname.lastname@example.org;
Heves County Conciliation Board
Address: Faiskola út 3300, 15 Eger.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) Extension 416-660 / 105
Fax number: (36) 323-615
Name: Pintérné Dobó Tünde
E-mail address: email@example.com;
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Phone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Lajkóné dr. Laugh Judith
E-mail address: firstname.lastname@example.org;
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: email@example.com;
Nógrád County Conciliation Board
Address: Alkotmány út 3100/a, 9 Salgótarján
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: firstname.lastname@example.org;
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2nd em. 240.
Phone number: (1) -269-0703
Fax number: (1)-269-0703
Name: dr. Károly Csanádi
E-mail address: email@example.com
Website address: www.panaszrendezes.hu
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: firstname.lastname@example.org;
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Görömbeiné dr. Katalin Balmaz
E-mail address: email@example.com;
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661
Fax number: (74) 411-456
Name: Tibor Mátyás
E-mail address: firstname.lastname@example.org;
Iron County Conciliation Board
Address: Honvéd tér 9700, 2 Szombathely.
Phone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: email@example.com
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Phone number: (88) 429-008
Fax number: (88) 412-150
Name: Dr. László Óvári
E-mail address: firstname.lastname@example.org
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Csaba Koczka
E-mail address: email@example.com
11.7. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. The conciliation body at the request of the consumer or the Service Provider
advises on consumer rights and consumer obligations.
11.8. In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.
11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission system, by clicking here. After that, after logging in, the consumer can submit a complaint via the online website, which has the following address: http://ec.europa.eu/odr
11.10. The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.
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